Guest（Solo traveler）
2023-10-01
A very disappointing hotel. The decor and the staff are very nice, and the hotel is very clean. The breakfast buffet iso-so but adequate. My room has a.great view of the river, is very comfortable and "clean looking". This is where it's disappointing. The spa tub had no power and water leaked all over the floor, the welcome gift came the next day, despite a long huge balcony there' are no chairs (or table), no min-ibar to speak of (despite being listed in room amenities), couldn't find anything if room service is offered, and.to top it all off, three restaurants are listed but one is only open (for breakfast). They do offer junk food vending machines throughout the hotel and there.is a small area for a cafe, limited menu of "fast food" and Starbucks coffee. Oh, well. I will still return again to Hangzhou but not to this hotel.
